FAQs

This is a list of your most commonly asked questions, if you don't find the answer you are looking for please feel free to contact us.

Are the Park's facilities open all year round?

Yes. All facilities are available all year round. Reception is open 8.30am to 8pm each day. The swimming pool at Sandybrook is open 8.45am to 7.30pm.

How do I pay my balance?

Your balance is due 6 weeks before arrival. You can pay over the phone by debit or credit card by telephoning 01335 300 000. Alternatively you can pay by cheque. Please quote your reference number on all correspondence. Sandybrook Country Park, Buxton Road, Ashbourne, DE6 2AQ.

Do you have any current vacancies?

All vacancies can be found at www.sandybrook.co.uk/jobs

Do you have to book Activities?

Our activities are extremely popular so we would recommend that you book in advance by telephoning Reception on 01335 300 000. You can see the current timetable of activities at https://www.sandybrook.co.uk/go-active

Do you sell tickets for local attractions?

Yes, we work with a number of fantastic local attractions to sell discounted tickets to our guests. These include Chatsworth House, Haddon Hall, Heights of Abraham, Gulliver's Kingdom, Alton Towers, Crich Tramway Museum and Matlock Farm Park. 

Do you hire BBQs?

Yes, BBQs are available to hire from Reception for a £10 refundable deposit.

Can you drive up to the lodge?

Yes. All lodges have their own parking areas to take two cars. Additional vehicles should be left in the main car parks.

Do all lodges have showers?

Under the tab 'Lodges', a description of each bath/shower room configuration is given. Most baths have showers over them to provide greater flexibility.

Is linen provided? What else do we need to bring?

All bed linen and towels are provided, with the exception of linen for cots. Beds are made up for your arrival. You may wish to provide your own towels for use in the swimming pool or if you have a Spa lodge. We provide washing-up liquid and a dish-washing cloth (as well as dishwasher tablets where appropriate). Irons and hairdryers are also provided. A selection of the latest films can be rented on DVD.

What are arrival and departure times?

Your lodge will be ready from 4pm on the day of arrival but you are welcome to arrive earlier and use the facilities onsite. You can find out more about the facilities and our Go Active programme on our website. Your lodge should be vacated by 10am on the day of departure but again you are welcome to stay onsite.

What is mobile phone and wi-fi coverage like?

Sandybrook has good mobile phone reception for most service providers.

We are happy to provide free Wi-Fi and we have a capacity that is considered sufficient to cater for reasonable use by our guests. However, please be considerate of other guests and avoid excessive use including the rapid downloading of movies.

All lodges have Wi-Fi access which should provide a suitable connection for every lodge, given that we are in a rural location. This is a complimentary service to provide basic internet browsing for leisure purposes. This is normally a reliable service but being a free shared connection across the park, we can’t guarantee the levels of service, availability, quality or bandwidth etc for individual lodges.   

High bandwidth applications such as movies, downloads etc are restricted to maintain the overall quality of the service provided. You may not get as fast a connection as you get at home as many people may be sharing the connection simultaneously. The service should be good enough for general internet browsing.

Please note that our Wi-Fi distribution system requires a user to register. This is completed via a device’s web browser and as such has proven to work well with computers, tablet and mobile phones.  Certain devices including internet enabled games consoles do not facilitate a Wi-Fi connection in this recognised manner and are therefore not compatible with the park’s Wi-Fi network.

The majority of the Wi-Fi connection problems our guests experience relate to the setup of the individual’s devices, rather than the quality of the Wi-Fi connection we provide. Please contact reception if you experience significant problems and one of our maintenance team will try and assist you.

What additional charges are made for using facilities?

Use of the swimming pool is complimentary but additional charges are made for mini golf and Go Active sessions. Please see the Go Active page for full details.

How many pets are allowed in the lodges?

Just one pet is normally allowed at the lodge, although two small ones may be allowed by arrangement. Some lodges are kept pet free. Please check before you book. Pets are charged at £28 per short break and £40 per week.

Is there somewhere to walk dogs?

There is a small woodland walk onsite in which to walk dogs, but please keep them on a lead at all times and clean up any fouling. Special bins are provided by the woodland walk. We are also only 5 minutes from the Tissington Trail and close to many of the Peak District's stunning walks.

Is there somewhere close by to purchase groceries?

At Sandybrook we sell milk and a range of confectionery. We will also collect a newspaper for you if it is pre-ordered. A selection of shops and supermarkets are located in Ashbourne. Please contact Reception for your lodge number should you wish to have your groceries delivered. Please state your lodge number and the name the booking was made under on the delivery details. If you are booking a delivery for the day of arrival please specify a delivery time of between 4.30pm and 8pm.

Are the parks accessible to those with mobility difficulties?
Is there somewhere to do my laundry?

Many of the lodges, particularly the 6 and 8 berth ones, now include their own washing machine. However both parks have small laundries too. Irons and ironing boards are provided for our guests in all lodges. 

See what our guests think about us on Trip Advisor

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  • 347 Independent Reviews
  • Certificate of Excellence 2016